Residents
#Dear Tourist
campaign
We Protect Tourists’ Rights
Basic Rights of Tourism in Euskadi
Basic Rights of Tourist Consumers
- Right to receive prior, truthful, and complete information about the characteristics and prices of the products and services offered.
- Right to receive the product or service contracted in accordance with the advertised and/or offered conditions.
- Right to obtain an invoice or receipt for the amount paid for the tourism product or service.
Right to proper treatment and access to all establishments open to the public.
- Right to file complaints, claims, and reports, and to obtain a complaints form free of charge.
Choose Sustainable Organizations
- Euskadi is home to numerous tourism entities that work toward sustainability, implementing environmental management practices and social responsibility measures to reduce their impact on the environment.
- Choose accommodations, restaurants, active tourism companies, etc., that take into account recycling, energy and water saving, respect for the local community, and for natural and cultural heritage.
Also consider whether they are part of the Consumption Arbitration System.
10 tips
“The following tips are based on the 17 Sustainable Development Goals set out in the 2030 Agenda for Sustainable Development, the Global Code of Ethics for Tourism, the Basque Country Tourism Code of Ethics, and the World Charter for Sustainable Tourism ST+20.
1. Know your rights
The BASQUE COUNTRY has a Tourism Act, which establishes the rights of users of tourist services and products, the main ones being:
- Receive background, accurate and com- plete information about the characteristics and prices of the products and services they are offered.
- Receive the good or service contracted according to the characteristics announced and offered.
- Obtain an invoice or ticket for the price paid for the tourist product or service.
- Proper treatment and access to all establishments open to the public.
- Make complaints, claims and denunciations and obtain a complaint form free of charge.
3. Encourage appropriate behaviour towards workers
Treat the people who provide services during your visit with respect. And remember that you can exercise your right to lodge a complaint or objection if you are not happy with any of the services received.
5. Enjoy the local culturea
The BASQUE COUNTRY is a place with cities, towns, streets and squares with lots of personality. Some manifestations of our culture can be enjoyed in local festivals, music, painting, architecture or folklore among others.
7. Contribute to environmental preservation
Reduce the environmental impact by taking care of nature’s resources, especially woods and marshes. Respect wildlife and its natural habitat. Reduce water and energy consumption and packaging, and manage waste in a responsible manner, not leaving any rubbish behind and using selective waste containers. Do not introduce invasive species or acquire protected flora and fauna or products derived from these species. Do not remove any material from geological formations of interest either.
9. Use sustainable transport
Choose accommodation, restaurants and tourism companies that work toward sustainability and take into account recycling, energy and water savings, and respect for the local community and for the natural and cultural heritage, and check that they are members of the Consumption Arbitration System.
2. Promote local development
If you have the chance, consume local products, as added to enjoying local cuisine, culture and crafts, you will be contributing to the conservation and sustainable development of the environment and to generating quality employment.
Hire local guides who are well-versed in the tourist resources of the BASQUE COUNTRY. Respect the livelihood of shopkeepers and artisans, paying a fair price for products and services. Do not buy counterfeit products and items, which are prohibited by national or international regulations.
4. Respect diversity
Favour eliminating barriers that limit the integration of persons on grounds of gender, origin, religion, sexual orientation, economic status or other status, avoiding sexist language and offensive comments.
Also, facilitate access and equal opportunities for those who have accessibility or communication needs, respecting the spaces or services intended for their use.
6. Contribute to heritage conservation
Help preserve the tourist attractions, while respecting the rules and access designed for their preservation and conservation.
Preserve the universal values of the Heritage and avoid negative impacts that compromise its survival.
8. Choose sustainable products and services
Choose accommodation, restaurants and tourism companies that work toward sustainability and take into account recycling, energy and water savings, and respect for the local community and for the natural and cultural heritage, and check that they are members of the Consumption Arbitration System.
10. Be a responsible tourist
Treat people with respect, preserving their dignity and treating them as equals. Spread the beauty and interest of the tourist resources you visit, helping the tourism development of the BASQUE COUNTRY and promoting the local economy and culture.
Natural, cultural, and heritage resources are limited, so we must protect and preserve them — and in doing so, we contribute to the sustainable tourism of the BASQUE COUNTRY.
1.Know your rights
The BASQUE COUNTRY has a Tourism Act, which establishes the rights of users of tourist services and products, the main ones being:
- Receive background, accurate and com- plete information about the characteristics and prices of the products and services they are offered.
- Receive the good or service contracted according to the characteristics announced and offered.
- Obtain an invoice or ticket for the price paid for the tourist product or service.
- Proper treatment and access to all establishments open to the public.
- Make complaints, claims and denunciations and obtain a complaint form free of charge.
2. Promote local development
If you have the chance, consume local products, as added to enjoying local cuisine, culture and crafts, you will be contributing to the conservation and sustainable development of the environment and to generating quality employment.
Hire local guides who are well-versed in the tourist resources of the BASQUE COUNTRY. Respect the livelihood of shopkeepers and artisans, paying a fair price for products and services. Do not buy counterfeit products and items, which are prohibited by national or international regulations.
3. Encourage appropriate behaviour towards workers
Treat the people who provide services during your visit with respect. And remember that you can exercise your right to lodge a complaint or objection if you are not happy with any of the services received.
4. Respect diversity
Favour eliminating barriers that limit the integration of persons on grounds of gender, origin, religion, sexual orientation, economic status or other status, avoiding sexist language and offensive comments.
Also, facilitate access and equal opportunities for those who have accessibility or communication needs, respecting the spaces or services intended for their use.
5. Enjoy the local culturea
The BASQUE COUNTRY is a place with cities, towns, streets and squares with lots of personality. Some manifestations of our culture can be enjoyed in local festivals, music, painting, architecture or folklore among others.
6. Contribute to heritage conservation
Help preserve the tourist attractions, while respecting the rules and access designed for their preservation and conservation.
Preserve the universal values of the Heritage and avoid negative impacts that compromise its survival.
7. Contribute to environmental preservation
Reduce the environmental impact by taking care of nature’s resources, especially woods and marshes. Respect wildlife and its natural habitat. Reduce water and energy consumption and packaging, and manage waste in a responsible manner, not leaving any rubbish behind and using selective waste containers. Do not introduce invasive species or acquire protected flora and fauna or products derived from these species. Do not remove any material from geological formations of interest either.
8. Choose sustainable products and services
Choose accommodation, restaurants and tourism companies that work toward sustainability and take into account recycling, energy and water savings, and respect for the local community and for the natural and cultural heritage, and check that they are members of the Consumption Arbitration System.
9. Use sustainable transport
Choose accommodation, restaurants and tourism companies that work toward sustainability and take into account recycling, energy and water savings, and respect for the local community and for the natural and cultural heritage, and check that they are members of the Consumption Arbitration System.
10. Be a responsible tourist
Treat people with respect, preserving their dignity and treating them as equals. Spread the beauty and interest of the tourist resources you visit, helping the tourism development of the BASQUE COUNTRY and promoting the local economy and culture.
Natural, cultural, and heritage resources are limited, so we must protect and preserve them — and in doing so, we contribute to the sustainable tourism of the BASQUE COUNTRY.
New Look for the Responsible Tourist Guide
We have redesigned the Responsible Tourist Guide to give it a more modern and attractive appearance.
Download
The Responsible Tourist Guide (PDF)
